SHIPPING
We make every effort to ship your orders quickly and in the best possible condition.
Order Processing
All orders are prepared and shipped within 24 to 72 business hours after payment confirmation, with a tracking number allowing you to track your order until delivery.
Delivery Areas
We deliver to the following areas:
- Metropolitan France and Switzerland
- European Union
The list of available countries is displayed during checkout.
Estimated Delivery Times
Delivery times vary depending on the destination:
- Metropolitan France and Switzerland: 3 to 7 business days
- European Union: 6 to 10 business days
Delivery times may vary depending on the carrier and destination.
Shipping Costs
Free shipping on orders over €35 in Europe
For orders under €35, a flat fee of €6.90 is applied once per order.
The minimum order amount is €18.00. Delivery costs are calculated automatically at the time of payment before order confirmation.
RETURNS
In accordance with European legislation, you have 14 days from receipt to exercise your right of withdrawal and request a return, without having to provide a reason.
Products must be new, unused, and returned in their original condition.
Eligibility Requirements
Returns are accepted for :
- Defective products
- Non-defective products (right of withdrawal)
Return Procedure
To make a return, please contact us by email :
hello@oganila.com
Returns are sent by mail after your request has been validated.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in the case of a defective product or an error on our part.
Refunds
Refunds are processed within a maximum of 14 days after receipt and verification of the returned product, via the original payment method.